Privacy Policy

Fonespot LLC
Effective Date: April 6, 2026

This Privacy Policy describes how Fonespot LLC collects, uses, stores, and shares information. By using the Platform, you consent to this Privacy Policy.

Information We Collect

Customer Information

• Name, Phone Number, Email
• Shipping Address
• Device details and repair request history

Service Provider Information

• Business details and contact info
• Verification documents
• POS activity and transaction history

Payment Information

Payments are processed by third-party processors. Fonespot does not store full card numbers.

Technical Data

• IP address, browser type, device type
• Cookies, analytics logs, usage data

How We Use Information

We use collected data to:

• Facilitate repair bookings
• Connect Customers and Service Providers
• Provide POS services
• Verify repair shops
• Process payments
• Prevent fraud and enforce policies
• Improve Platform's performance
• Comply with legal requirements

Sharing of Information

We may share information with:

• Verified Service Providers
• Payment Processors
• Shipping Carriers
• Hosting/Analytics/Security Vendors
• Law enforcement when required

Data Retention

We retain information as needed for Platform operations, dispute resolution, legal compliance, and fraud prevention.

Security

We implement reasonable security safeguards but cannot guarantee absolute security.

Cookies

We use cookies for authentication, analytics, and user experience. Disabling cookies may limit functionality.

User Rights

You may request access, correction, or deletion by emailing privacy@fonespot.com.

Children's Privacy

The Platform is not intended for children under 13. We do not knowingly collect information from minors.

Policy Updates

We may update this Privacy Policy at any time. Continued use constitutes acceptance.

Contact

Email: privacy@fonespot.com
Company: Fonespot LLC (Delaware, USA)

Refund & Cancellation Policy

This Refund & Cancellation Policy governs refund eligibility for bookings made through Fonespot.

Payments Made Directly To Service Providers

If payment is made directly to a Service Provider, all refunds, cancellations, and disputes must be resolved directly between Customer and Service Provider. Fonespot is not responsible.

Payments Made Through Fonespot

If payment is processed through Fonespot, refund eligibility will depend on:

• Repair status
• Parts ordered
• Labor performed
• Diagnosis performed
• Service Provider documentation

Non-Refundable Items

The following may be non-refundable:

• Diagnostic Fees
• Shipping Costs
• Labor Charges
• Ordered Or Installed Parts

Disputes And Chargebacks

Customers must contact Fonespot before initiating chargebacks. Chargeback abuse may result in account suspension or termination.

Contact

Email: support@fonespot.com

Shipping Policy

This Shipping Policy applies to mail-in repair services facilitated through Fonespot.

Customer Responsibility

Customers are responsible for packaging, labeling, and shipping devices unless Fonespot provides shipping arrangements in writing.

Shipping Risk Disclaimer

Customers assume risk of shipping loss, theft, damage, or delay. Fonespot is not responsible for carrier performance.

Condition Upon Receipt

Service Providers may document device condition upon receipt. Pre-existing damage may affect service eligibility or repair price.

Return Shipping

Return shipping timelines are estimates only. Delivery time is not guaranteed.

Contact

Email: support@fonespot.com

Warranty Disclaimer

Fonespot does not provide warranties for repairs. Any warranty is solely provided by the Service Provider.

FoneSpot disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

Platform Disclaimer

Fonespot is a marketplace and POS Platform. Repairs are performed by independent Service Providers.

Fonespot is not responsible for:

• Repair Outcomes
• Device Damage or Loss
• Data Loss
• Shipping Delays or Loss
• Service Provider Misconduct

Acceptable Use Policy

You agree not to:

• Submit Fraudulent Bookings or Business Details
• Impersonate any Person or Business
• Misuse the Platform for Illegal Purposes
• Scrape Or Harvest Platform Data
• Distribute Malware Or Harmful Content
• Interfere with Platform Security or Performance
• Harass, Threaten, Or Abuse Others

DMCA / Copyright Policy

Fonespot respects intellectual property rights.

To file a DMCA notice, email legal@fonespot.com, including:

1. Your Name and Contact Information
2. Identification of Copyrighted Work
3. Link/Location of Infringing Content
4. Good Faith Statement
5. Statement Under Penalty of Perjury
6. Signature

Business / POS Service Agreement

This Agreement governs Service Providers using the Fonespot marketplace and POS tools.

Independent Contractor

Service Providers are independent contractors and not employees, agents, partners, or representatives of Fonespot.

Verification and Onboarding

Service Providers must complete verification. Fonespot may accept or reject any shop at its sole discretion. False information results in immediate termination.

Service Provider Obligations

Service Providers are solely responsible for:

• Repair Performance and Quality
• Pricing and Customer Estimates
• Warranties and Returns
• Legal Compliance, Licensing, Taxes, Insurance
• Customer Service and Dispute Resolution
• Protection of Customer Information

POS Software Disclaimer

The POS is provided “AS IS” and “AS AVAILABLE.” Fonespot does not guarantee uninterrupted uptime. Service Providers are responsible for maintaining their own records and backups.

Fees And Billing

Service Providers agree to pay subscription and/or transaction fees disclosed at signup. Nonpayment may result in suspension.

Termination

Fonespot may terminate any Service Provider account immediately for fraud, abuse, repeated customer complaints, illegal activity, or reputational harm.

Indemnification

Service Providers agree to indemnify and hold harmless Fonespot LLC from any claims related to repairs, warranties, negligence, customer disputes, data misuse, or legal violations.

Device Abandonment Policy

If a Customer fails to respond, pay, or claim their device within thirty (30) days of repair completion or estimate issuance, the device may be considered abandoned.

Service Providers may charge storage fees and may dispose of the device in accordance with applicable law. Fonespot is not liable for abandoned device handling.